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The PMIT™ is a pre-designed consultation
service package that enables IT service providers to leverage the
benefits of implementing project management practices and ITSM
practices in an integrated way. The service can be requested by
contacting us.
Service Title:
Project Management for IT Service Providers
Service Description:
The
service aims at implementing project management practices in IT
Service Provider organizations. This is by integrating the project
management standards and frameworks with ITSM standards and
frameworks to be applied in synergy so that benefits of applying
both management areas can be wielded together for a greater benefit.
The
problem that the consulting service tackles is when IT Service
Providers organizations are faced with the need to follow or comply
with a project management framework within their project management
team, while on the other hand the IT team is applying or need to
comply with an ITSM framework, so how the synergetic interactions
between the two teams will be managed? Examples of project
management frameworks that apply here are PMBOK®,
PRINCE®,
Agile,
ISO®
standards, and others. Examples of ITSM frameworks may include ITIL®,
ISO®
standards, CMMI-SVC®,
among others.
The
consulting service assumes only that that need exists within the
organization, and expects that there is already project management
staff and IT staff within the organization to act as resources who
will implement the service in the organization. The consulting
service, however, doesn’t assume that the organization has any
specific maturity level in either project management or ITSM, and
assessment of the current maturity levels and improvement needs is
actually a component of the service.
The broad line phases of the service
implementation are mainly:
-
Project Management
Maturity Assessment (e.g. using OPM3®
or P3M3®
models).
-
ITSM
practices Maturity Assessment (against a selected and agreed upon
model).
-
PMO Establishment (if
one doesn’t exist)
-
Developing Project
Management Methodology based on a selected formal standard /
framework
-
Developing an ITSM
Methodology based on a selected formal standard / framework
-
Integration between
the developed project management methodology and ITSM methodology
-
Deployment of the
developed integrated methodologies, including supporting
documentation (processes, templates,
and software tools)
-
Staff training and
orientation during deployment
-
Review, audit,
cultural change management, and continual improvement of the
deployed practices
Resources needed at the customer site to implement the service
include:
-
Project management
staff (or PMO staff if exists)
-
IT department staff
(specialties depend on the specific services provided by the
organization)
Target Customers:
The service is
targeted to IT Service Provider organizations, like internet service
providers, mobile service providers, software applications
development service providers, … etc.
Consulting Service Implementation Timeframe:
The service is
implemented by facilitation approach using resources and staff at
the customer site.
PMIT™ is a trademark of the OneWayForward Inc.
OPM3® and PMBOK® are registered trademarks of the Project
Management Institute Inc.
CMMI-SVC® is a registered
trademark of Carnegie Mellon University
ITIL®, PRINCE2®, and P3M3® are registered trademarks of AXELOS
Ltd.
ISO® is a registered
trademark of the International Organization for Standardization |
