OneWayForward Inc.

The OneWayForward Inc.

a sole proprietary management consultation firm

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New Training Course: Training of Trainers (TOT) Course, designed to help trainers, instructors, and facilitators improve their ability to design, deliver, engage, and manage professional training sessions. More details on the Training Services page.

Now you can request a certificate of achievement for the maturity level you get in your assessment using our PMO Maturity Assessment Tool. Create your account now: https://pmo.onewayforward.com.

New Video Lesson: we have released a new video lesson titled "Datacenter Management and Operation". Duration: 1.5 hours approximately. Slides are in Arabic with speaker commentary in Arabic. More details and order form on our products page.

We are pleased to announce that some of our publications are now available in Audio format on Amazon Audible platform. Know more about our publications on our Bookstore.

New Resource Added: A collective documentation of our monthly hints posted from January 2020 to December 2023 is now available under the documentary references section on our resources page.

New Toolkit: OPM3 Self-Assessment Package: To provide a variety of tool formats and packages that fit different customer needs and budgets, we have created a new toolkit for OPM3 self-assessment projects. View sample and place your order on our Toolkits page.

News Archive

Hint of the Month - June 2026

What's new in ITIL 5?

ITIL 5 is the latest edition of the popular framework for IT Service Management (ITSM) as a source of best management practices and guidelines. Evolving from previous successive editions, ITIL 5 has expanded its scope from focus on service management to include digital product and service management lifecycle from an enterprise point of view, taking in consideration business strategy and value management. Also coping with technological developments, ITIL 5 is said to be AI native, aligning management practices with AI trends and offerings, so that implementation of these practices is AI enabled. Specially noticeable in ITIL 5 is attention to people factor in terms of engagement experience and satisfaction, both from employees side and users side, as well as management of digital qualifications and professional development for staff.

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